Do You Sell Genuine Beauty Products?

Absolutely. We take great pride in offering only authentic beauty products. Every item in our catalog is directly sourced from reputable and official suppliers located within Korea. This ensures that our customers receive products of the highest quality, backed by original manufacturers’ guarantees.

To maintain the integrity and trustworthiness of our product line, we have established stringent sourcing protocols. These include verification of supplier authenticity, regular quality checks, and adherence to strict import regulations. Our commitment extends beyond simply selling products; we aim to provide our customers with the assurance that they are purchasing genuine, safe, and high-quality beauty items.

Moreover, our dedication to authenticity means we actively combat the sale and distribution of counterfeit products. By choosing us, you are not only investing in beauty products that are bona fide but also supporting ethical practices within the beauty industry. We understand the importance of trust in our products and strive to ensure that every purchase made with us meets and exceeds expectations.

In summary, when you shop with us, you’re choosing a provider that values authenticity, quality, and customer satisfaction above all else.

Need to Cancel or Modify Your Order?

If you need to cancel or make changes to your order, we urge you to contact our Customer Service team without delay through our message board. We aim to process orders swiftly to ensure fast delivery, which means some orders may be shipped soon after completion. Due to this efficient processing, it might not always be feasible to cancel or modify your order once it has been finalized. We appreciate your understanding and are here to assist with any concerns or questions you may have regarding your order.

1, What is Your Return/Exchange Policy?

We are dedicated to providing our customers with the best service possible.

To facilitate a speedy service when initiating a return or exchange, please ensure you have the following information ready before contacting our Customer Service Department:

• Your order number.
• The product name of the item you wish to return or exchange.
• The reason for the return or exchange request.

Defective Item Exchange

If you have received a defective item, you are eligible for an exchange within 15 days of receiving your order.

Unwanted Item Return

If you wish to return an item because it wasn’t what you expected, you have 15 days from the receipt of your order to do so, provided the items are unopened and in their original condition.

*Note: If the replacement items are out of stock, the value of the item will be refunded as Reward Credit.

2, How Are Refunds Processed?

We offer two refund methods for your convenience:

(Note: For purchases made with DukuATM, refunds can only be issued as reward points.)

Reward Points Refund: Should you choose to receive your refund in the form of reward points, we will credit your account with the equivalent amount of the product, plus an additional 2 USD bonus.

Cash Refund: Alternatively, we can process the refund of the product amount directly to your PayPal or Eximbay account.

Please inform us of your preferred refund method so we can accommodate your request promptly.

When will my credit card be charged?

Your credit card will be charged only when your order has been shipped. This ensures you are billed only for items as they are on their way to you, reflecting our commitment to fair billing practices. Before shipping, your order will be carefully prepared, and you will not be charged during this preparation phase.

Should you choose to use a third-party payment platform, such as PayPal, the charge to your credit card may still occur at the time of shipping. However, the exact timing of the charge can vary based on the platform’s policies. We advise reviewing the terms and conditions of your chosen payment method for specific details on their billing practices.

Is my credit card information safe?

For enhanced security, all credit card transactions on our website are processed through a secure third-party payment gateway. This means your credit card information is handled with the highest standard of security and confidentiality and is not directly processed by our website. We collaborate with reputable payment intermediaries to ensure that your payment information is processed securely and efficiently, safeguarding your personal and financial details at every step of the transaction.

What currency will be used when charging my credit card?

All transactions made with a credit card on our platform will be processed in United States Dollars (USD).

Accepted Payment Methods

At Koreandirect.com, we aim to provide a wide range of convenient payment options for our customers. We accept various credit and debit cards including Visa, MasterCard, JCB, and American Express. For a streamlined checkout process, you may also opt for one of our secure online payment platforms:

• PayPal and Eximbay: Fast and easy checkout without the need for an account.
• Doku: Available for our customers in Indonesia.
• Molpay: Exclusively for customers in Malaysia.
• PaysBuy: Available only for customers in Thailand.

Please select your preferred payment method at checkout to complete your transaction.

Will I have to pay customs taxes on my shipment?

When ordering from Koreandirect.com, customers are fully responsible for any customs-related issues, including Customs Taxes, Import Taxes, Value Added Taxes, and so forth.

Customers are required to cover any charges associated with customs, such as customs fees, service fees, administration fees, warehousing fees, and any other fees related to customs clearance.

Customs policies vary by country, so we advise customers to contact their local customs office for detailed information to avoid potential problems.

What happens if there are banned items in my shipment?

Customers are advised to contact their local customs office for detailed information on banned items specific to their country. As per legal requirements, we must declare our shipments based on their actual content and value.

Please understand that we are unable to fulfill requests to modify the declared values or contents of shipments. In the event that local customs authorities confiscate any items from your order, please note that we cannot be held responsible for the reshipment or refund of the confiscated item(s).

Will I receive a refund if I refuse the shipment when it is delivered to me?

If a package is refused at the time of delivery due to customs-related issues, including but not limited to refusal to pay customs taxes or duties, failure to provide necessary documents, or any other related issues, please be advised that we cannot offer a refund or reship the refused package.

Free Shipping Offer

Shipping Method: PANTOS

Eligible Countries and Regions:

• USA
  • Minimum Purchase Required for Free Shipping: $70
  • Maximum Weight for Free Shipping: 4.4 lbs
• Australia
  • Minimum Purchase Required for Free Shipping: $80
  • Maximum Weight for Free Shipping: 4.4 lbs

Please Note: We frequently run free shipping events for other countries as well. To stay updated on these promotions, we invite you to visit our homepage where we advertise all current free shipping events.

Shipping Rates

At Koreandirect.com, we aim for complete price transparency. Therefore, the price of each product does not include shipping costs. The cost of shipping is calculated based on the weight of your order and varies according to the selected shipping method and the destination country.

When Will My Order Arrive?

To estimate the arrival time of your order, you can use the following formula: Estimated Delivery Time = Product Availability + Estimated Shipping Time of Chosen Shipping Method.

• Product Availability: This refers to the time needed before your order can be shipped out, based on the availability of the items. If your order contains items with varying availability times, we will use the item with the longest availability time to determine the Expected Ship Out Date.

• Estimated Shipping Time: This is determined by the shipping method you select during checkout. Each shipping option offers an estimated timeframe for delivery once your order has left our warehouse.

The Expected Ship Out Date is when we anticipate your order will leave our warehouse. This date is calculated based on the item in your order with the longest availability time.

How Will My Orders Be Shipped?

We prioritize promptness in our shipping process. Therefore, every order is typically dispatched within 72 business hours from the moment your order is received.

Once your order is on its way, we will provide you with tracking numbers via email, enabling you to monitor your package’s journey to your doorstep. Please ensure your email address is correct at checkout to receive these updates without any issues.

Will My Shipment Come With a Tracking Number or Code?

Yes, every shipped order comes with a tracking number. Once your parcel is dispatched, you will receive an email from us containing all the essential order details, including the shipment tracking number. This enables you to monitor your package’s progress until it reaches you. Please ensure your email address is accurately provided during checkout to receive these important updates promptly.

Can My Shipment Be Delivered to a Post Office Box?

Unfortunately, we are unable to deliver shipments to P.O. Box, APO, FPO, or DPO addresses. We apologize for any inconvenience this may cause and recommend providing a physical address for your order to ensure smooth and efficient delivery.

What Happens to My Order if It Can’t Be Delivered and Is Returned?

All shipments returned to us are deemed “undeliverable.” Common reasons for undeliverable shipments include an incorrect shipping address, failed delivery attempts by the post office provider (e.g., the recipient is unavailable), or unclaimed shipments at the courier agent.

Upon receiving undeliverable shipments, we will reach out to customers via email to discuss reshipment arrangements. Please be aware that all reshipments will incur handling fees in addition to reshipment fees, which are consistent with our standard shipping rates. These reshipment fees apply even if the original shipment qualified for free shipping. There may also be additional courier charges for the return shipping.

If a refund is requested, the customer will be responsible for covering the associated costs. After we receive and inspect the returned package, a refund will be processed in a manner consistent with our refund policy.

Where Are Orders Shipped From?

All orders are meticulously processed and dispatched from our state-of-the-art warehouse located in South Korea, ensuring quality and efficiency in delivery.

What Are Reward Points?

Reward Points act as credit that can be utilized as “money” on our site. They are valid for six months from the date of issuance.

If you have Reward Points available, our system will automatically prompt you to use them during the checkout process.

How Do I View My Reward Points Record?

You can check your Reward Points in the “My Page” section of “My Account.”

How Do I Get Coupons?

Coupons are periodically issued to customers through various promotions. To use a coupon, simply enter the coupon code in the “Promotion Code” field or click the “Choose a Coupon” field during the checkout process. Our system will then automatically apply the discount to your order total.

Please be aware that coupons come with expiration dates and terms of use. Expired coupons cannot be extended under any circumstances.

How Do I View My Coupons Record?

You can access your entire coupon history through “My Account” by navigating to the “My Page” tab. This area showcases your coupon record, allowing you to view details such as expiration dates by selecting the specific coupon number.